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Diya Arnold
Phone: 1234578904                                                                                      


Professional having 1.8 years of experience in technical salesforce skill set and providing CRM data consulting and configuration with exposure in implementation of CRM functionalities using and willing to improve my skills and growth along with organization objective.


           ●       Salesforce Certified Professional Administrator
       Good knowledge and experience in Salesforce Administration,  Apex classes, Triggers, visualforce pages, SOQL,  Data loader, Workbench.
       Setup debug levels, trace flags to enable debugging for specific user.
       Have implemented automations in the project.
       Conducted knowledge transfer sessions on Salesforce within the team.
       Able to work effectively as an independent or part of team.
       Possess good verbal and written communication skills.


       Received Technical Excellence Award.
       Received Best Team Award.
       Received several appreciations from client and within the organization with respect to Communication and prompt response.

Technical Skills:

·         Experience in SFDC Development using Visualforce, Apex classes, SOQL, SOSL.
       Proficiency in SFDC Administrative Tasks like Creating Roles, Profiles, Page layouts, Email Services, Approval Process, Workflows, Reports & Dashboards.
       Worked on Change Set Deployments, Apex batch programming and Scheduling jobs.
       Have very good expertise in Designing Custom Formula Fields, Field Dependencies, Validation Rules, Work Flows, Process Builder, Approval Process for Automated Alerts, Field Updates and Email Generation.
       Have worked on the tools Apex Data Loader, Workbench for Salesforce.
       Worked as an owner of the Org which has around 2000 users.

Work Experience:

Working as System Engineer with a Role of Developer at ABCD Consultancy Services from June 2018


ABCD Consultancy services Ltd
M&S Non ERP Application
XYZA and Company
Salesforce Administrator and Developer
19/09/2018 to Till Date
The scope of this project is to support DuPont CRM Run and Maintenance where we work with Global Key Users during Application Support. The overall vision is to simplify the process and to provide more holistic view of business operations.
DuPont Users raise issues on a daily basis for making improvements to the current existing environment. We suggest and implement Continuous improvements from our side so that overall business operation becomes customer friendly and runs smoothly.
Roles and Responsibilities
       Worked with Business Process Owners/Global Key Users to resolve the issues raised by end users during the application support. 
       Presented business stakeholders with monthly connect demos to showcase enhancement functionalities being built as part of continuous improvement.
       Configuration & Customization the application.
       Worked on Triggers, Apex classes, Visualforce containing various use cases.
       Data migration using Apex Data Loader.
       Worked on Sandbox maintenance and refresh activities to keep them in Synchronization with production.
Project Location

Passport Details:
Passport Number
Date Of Issue
Expiry Date
Place of Issue

Education Summary:
Bachelor Of Technology
Information Technology
Standard Xii

I hereby declare that the information given in this document is true to the best of my knowledge and belief.
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