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SALESFORCE ADMINISTRATOR RESUMEJOHN JOHN
12345 Street, Any City, Any State, 12345
A talented Salesforce Certified Administrator who has a proven track record of transforming businesses through the intelligent use of Salesforce Admin technology. Maxine understands business, technology and processes.
I am passionate about transforming any IT infrastructure that uses so that it becomes more efficient, scalable, and cost effective. At current place of employment I works closely with management, key business contacts, and end-users to create and manage complex workflow rules, data validations, and approvals.
Right now I would like to join a company that will take equally good care of career.
Experience in Designing, Implementing, Configuring, Customizing and Administrating Salesforce.com CRM.
Working with Business owner and SFDC Developer for smooth implementation of requested enhancement or system error.
Hands on experience in Salesforce.com Analytics, creation of reports, custom report type and dashboards in Salesforce.com.
Salesforce Technologies: Workflow & Approvals, Reports, Dashboards, Analytic Snapshots, Case Management Automation, Custom Objects
Languages/Scripting Languages: Transact SQL, C, C+, Java, HTML, VB Script
Databases: Oracle 10g, SQL Server 2000/2005/2008, MS Access
Tools: SQL Server management Studio, SQL Profiler, Performance monitor, Microsoft visual studio2005 / 2008, Microsoft Office Suite
Load Testing/ Defect Tracking Tools: Load Runner, Test Director
Operating Systems: Windows XP, Windows NT
Detail-focused, accountable and willing to take on the challenge of supporting great tools used by high-powered, fast-paced teams.
Solid ability to gather, document and execute detailed specifications from high level.
Good organizational skills and a strict attention to detail and proven ability to follow-through.
Demonstrated expertise in project management and process improvement. Problem-solving and strong analytical ability with orientation for detail and accuracy.
Self-starter, comfortable with ambiguity, able to think big (while paying careful attention to details), and enjoy working in a fast-paced, dynamic environment.
Detail orientation and strong attention to detail.
Problem- solving and strong analytical ability with orientation for detail and accuracy.
Strong organizational and project management skills, able to plan, prioritize and meet deadlines.
Strong analytical skills, proven data analytics expertise and ability to visualize data for consumption.
Confidence, highly communicative, and excellent business insight and a willingness to challenge others or propose changes.
Salesforce.com Certified Developer
Salesforce.com Certified Administrator
ABCD University, Qualification, 20XX – 20XX
XYZ College, Qualifications, 20XX – 20XX
DNS School, Subjects / Grades, 20XX – 20XX
ABCD Software, 20XX - Present
SENIOR SALESFORCE ADMINISTRATOR
Ensure reporting is created and structured to inform Management on the performance of their teams and the businesses.
Ensure reporting is created and structured to provider Management on the health of their teams and the business.
Develop effective data management processes and data governance.
Performs routine Salesforce data management/cleanup tasks.
Manage all ongoing projects related to Service Cloud including interfacing with development and/or IT teams.
Create and maintain system documentation for fields, processes and workflows.
Create profiles and permission. documentation, governance framework, data mapping, and reporting and dashboard building
XYZ Informatic,20XX – 20XX
Responsible for working on the administration, maintenance and development of the company’s Salesforce based systems.
Carrying out Salesforce administrative work such as data entry, list uploading, list cleansing, reports, etc.
Customizing the Salesforce platform to meet the company’s needs.
Liaising closely with business analysts, project managers and developers in order to ensure that the Salesforce system is managed effectively.
Creating and modifying reports and dashboards.
Working closely with stakeholders to discuss and design new Salesforce enhancements.
Keeping abreast of new CRM technology & innovations.
Maintaining clear lines of contact with all colleagues.
Developing customized solutions to complex IT problems.
Identifying gaps between the businesses needs and standard application functionality.
Documenting the business’s needs.
Putting together Salesforce objects, fields, workflows, validation rules and profiles.
ABCD Systems, 20XX – 20XX
Coordinated with business partners.
Managed functional areas of data management.
Handled large volumes of data.
Administered multiple users set up.
Outlined technical approach and documentation.
Carried out analytics on user data.
Outlined key metrics and evaluated trends.
Coordinated between business teams and technical teams.
Reviewed current business processes.
Collaborated with user groups.
Aided formulation of ad hoc reports.
ABCD Informatic, 20XX – 20XX
Assist in performing and executing functional testing. Developing use cases, test scripts, and translate these for usage in automated regression testing.
Perform unit testing, integration testing, and performance testing of new application functionality. Analyze and mitigate issues identified during testing.
Provide remote training through creating training materials and running training sessions.
Maintain data quality by identifying and deleting or merging duplicate records, cleansing and updating inaccurate data.
Manages all new user provisioning, including the auto-provisioning integration between OKTA and Salesforce using Active Directory security group membership.
Self-directed learning, problem solving, and researching of system issues.
Spend up to 60% of the time resolving end-user issues and assisting with training.
Involved in creating and customizing Email template and configuring them to the email alert within the workflow rule for a standard/custom object.
Developed various Custom objects, Tabs, Entity-Relationship data model, validation rules, Components.
XYZ Company, 20XX – 20XX
SALESFORCE ADMINISTRATIVE CONSULTANT
Performed the roles of Salesforce.com Administrator in the organization.
Interacted with various business team members to gather and documented the requirements. Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns,
Coordinated with users to determine requirements and prepared design documents.
Performed detailed analysis of technical and business requirements
Reports and Opportunities.
Closely worked with SalesForce.com consultants while implementing the solutions for the requirements.
Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, Reports and Opportunities.
Available on request.