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12345 Street, Any City, Any State, 12345


A talented Salesforce Certified Administrator who has a proven track record of transforming businesses through the intelligent use of Salesforce Admin technology. Maxine understands business, technology and processes.

I am passionate about transforming any IT infrastructure that uses so that it becomes more efficient, scalable, and cost effective. At current place of employment I works closely with management, key business contacts, and end-users to create and manage complex workflow rules, data validations, and approvals.

Right now I would like to join a company that will take equally good care of career.

Experience in Designing, Implementing, Configuring, Customizing and Administrating CRM.

Working with Business owner and SFDC Developer for smooth implementation of requested enhancement or system error.

Hands on experience in Analytics, creation of reports, custom report type and dashboards in


CRM: Salesforce

Salesforce Technologies: Workflow & Approvals, Reports, Dashboards, Analytic Snapshots, Case Management Automation, Custom Objects

Languages/Scripting Languages: Transact SQL, C, C+, Java, HTML, VB Script

Databases: Oracle 10g, SQL Server 2000/2005/2008, MS Access

Tools: SQL Server management Studio, SQL Profiler, Performance monitor, Microsoft visual studio2005 / 2008, Microsoft Office Suite

Load Testing/ Defect Tracking Tools: Load Runner, Test Director

Operating Systems: Windows XP, Windows NT


Detail-focused, accountable and willing to take on the challenge of supporting great tools used by high-powered, fast-paced teams.

Solid ability to gather, document and execute detailed specifications from high­ level.

Good organizational skills and a strict attention to detail and proven ability to follow-through.

Demonstrated expertise in project management and process improvement. Problem-solving and strong analytical ability with orientation for detail and accuracy.

Self-starter, comfortable with ambiguity, able to think big (while paying careful attention to details), and enjoy working in a fast-paced, dynamic environment.

Detail orientation and strong attention to detail.

Problem- solving and strong analytical ability with orientation for detail and accuracy.

Strong organizational and project management skills, able to plan, prioritize and meet deadlines.

Strong analytical skills, proven data analytics expertise and ability to visualize data for consumption.

Confidence, highly communicative, and excellent business insight and a willingness to challenge others or propose changes.

CERTIFICATION Certified Developer Certified Administrator


ABCD University, Qualification, 20XX – 20XX
XYZ College, Qualifications, 20XX – 20XX
DNS School, Subjects / Grades, 20XX – 20XX


ABCD Software, 20XX - Present

Ensure reporting is created and structured to inform Management on the performance of their teams and the businesses.

Ensure reporting is created and structured to provider Management on the health of their teams and the business.

Develop effective data management processes and data governance.

Performs routine Salesforce data management/cleanup tasks.

Manage all ongoing projects related to Service Cloud including interfacing with development and/or IT teams.

Create and maintain system documentation for fields, processes and workflows.

Create profiles and permission. documentation, governance framework, data mapping, and reporting and dashboard building

XYZ Informatic,20XX – 20XX

Responsible for working on the administration, maintenance and development of the company’s Salesforce based systems.

Carrying out Salesforce administrative work such as data entry, list uploading, list cleansing, reports, etc.

Customizing the Salesforce platform to meet the company’s needs.

Liaising closely with business analysts, project managers and developers in order to ensure that the Salesforce system is managed effectively.

Creating and modifying reports and dashboards.

Working closely with stakeholders to discuss and design new Salesforce enhancements.

Keeping abreast of new CRM technology & innovations.

Maintaining clear lines of contact with all colleagues.

Developing customized solutions to complex IT problems.

Identifying gaps between the businesses needs and standard application functionality.

Documenting the business’s needs.

Putting together Salesforce objects, fields, workflows, validation rules and profiles.

ABCD Systems, 20XX – 20XX

Coordinated with business partners.

Managed functional areas of data management.

Handled large volumes of data.

Administered multiple users set up.

Outlined technical approach and documentation.

Carried out analytics on user data.

Outlined key metrics and evaluated trends.

Coordinated between business teams and technical teams.

Reviewed current business processes.

Collaborated with user groups.

Aided formulation of ad hoc reports.

ABCD Informatic, 20XX – 20XX

Assist in performing and executing functional testing. Developing use cases, test scripts, and translate these for usage in automated regression testing.

Perform unit testing, integration testing, and performance testing of new application functionality. Analyze and mitigate issues identified during testing.

Provide remote training through creating training materials and running training sessions.

Maintain data quality by identifying and deleting or merging duplicate records, cleansing and updating inaccurate data.

Manages all new user provisioning, including the auto-provisioning integration between OKTA and Salesforce using Active Directory security group membership.

Self-directed learning, problem solving, and researching of system issues.

Spend up to 60% of the time resolving end-user issues and assisting with training.

Involved in creating and customizing Email template and configuring them to the email alert within the workflow rule for a standard/custom object.

Developed various Custom objects, Tabs, Entity-Relationship data model, validation rules, Components.

XYZ Company, 20XX – 20XX

Performed the roles of Administrator in the organization.

Interacted with various business team members to gather and documented the requirements. Implemented the requirements on platform and IDE Plug-in using Eclipse.

Worked on various standard objects like Accounts, Contacts, Leads, Campaigns,

Coordinated with users to determine requirements and prepared design documents.

Performed detailed analysis of technical and business requirements

Reports and Opportunities.

Closely worked with consultants while implementing the solutions for the requirements.

Worked on various standard objects like Accounts, Contacts, Leads, Campaigns, Reports and Opportunities.


Available on request.

Salesforce Administrator Resume Skills
Salesforce Administrator Resume Skills
Salesforce Administrator Resume Skills
Salesforce Administrator Resume Skills
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Salesforce Certified Administrator

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